Privacy Policy

Overview

At KOA Dental, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information obtained through our website, phone systems, and SMS/text messaging communications in compliance with applicable privacy laws and The Campaign Registry (TCR) requirements.

Information We Collect

We may collect the following information:

Name
Phone number
Email address
Appointment information
Insurance-related information
Communication preferences
Any information voluntarily submitted through forms, calls, or text messages

How We Use Your Information

We use your information to:

Schedule and confirm appointments
Send appointment reminders
Respond to inquiries
Provide customer support
Send office updates or important notifications
Communicate regarding treatment or billing
Improve patient experience and office operations

SMS/Text Messaging Policy

By providing your mobile phone number, you consent to receive SMS/text messages from KOA Dental regarding:

Appointment reminders
Appointment confirmations
Office notifications
Billing alerts
Treatment follow-ups
Customer support communications

Message frequency may vary.

Message and data rates may apply.

You can opt out at any time by replying:

STOP

For assistance, reply:

HELP

Consent to receive text messages is not a condition of purchase or treatment.

SMS Consent Privacy

Mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

Process insurance claims
Comply with legal obligations
Work with secure service providers supporting office operations
Protect the rights and safety of patients and staff

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

HIPAA

As a dental practice, KOA Dental complies with applicable HIPAA regulations regarding protected health information (PHI).

Your Rights

You may request to:

Access your personal information
Update or correct your information
Withdraw communication consent
Request deletion of non-required records where legally permitted

Contact Us

KOA Dental

Phone: 323.735.0448 Email: smile@koadental.com Website: koadental.com

If you have questions regarding this Privacy Policy or your personal information, please contact us.

Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Terms of Service

Acceptance of Terms

By accessing this website, communicating with KOA Dental, scheduling appointments, or using our services, you agree to these Terms of Service.

Use of Website

The content on this website is provided for informational purposes only and does not constitute medical or dental advice.

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website functionality or security
Submit false or misleading information
Misuse communication forms or messaging systems

Appointments and Communications

By providing your contact information, you authorize KOA Dental to contact you regarding:

Appointments
Scheduling updates
Billing matters
Treatment-related communications
Customer support

Communication may occur via phone call, email, or SMS/text message.

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

No Medical Advice

Information provided through this website, email, or text messaging should not be considered a substitute for professional dental examination, diagnosis, or treatment.

If you are experiencing a dental emergency, contact 911 or seek immediate medical attention.

Insurance and Payment

Patients are responsible for understanding their insurance coverage, benefits, and financial obligations.

Estimated treatment costs and insurance estimates are not guarantees of payment.

Intellectual Property

All website content, including logos, branding, text, graphics, and images, is the property of KOA Dental unless otherwise stated and may not be copied or reproduced without permission.

Privacy

Your use of this website and communications with KOA Dental are also governed by our Privacy Policy above.

Limitation of Liability

KOA Dental is not liable for:

Temporary website outages
Technical issues beyond reasonable control
Delayed or failed message delivery by carriers or third-party providers
Damages arising from misuse of this website

Third-Party Services

Our website or communications may utilize third-party platforms or vendors for scheduling, messaging, payment processing, or hosting services.

We are not responsible for third-party policies, outages, or service interruptions.

Changes to Terms

KOA Dental may update these Terms of Service at any time. Updated terms will be posted on this page with a revised effective date.

Contact Information